We accept returns within 14 workdays [Monday through Friday = workdays] of you receiving your order.
This means that we Fullalove must physically receive the returned items within that 14 day workday timeframe.
Such timeframes are strictly applied and adhered to.
All “On-Sale” purchased items are final; they cannot be returned, and shipping fees are non-refundable.
Returned articles must be in “as new” condition and be received by us with the original wrapping / packaging.
Fullalove reserves the right to reject returns if it determines, in its sole discretion, that the customer is attempting to return worn items.
We are currently asking our customers to use which ever service is more conveinient to them to return the goods.
Overseas customers must do the same.
To return your product, you should mail your purchased product to:
Fullalove Clothing Ltd,
Unit 28, 2nd Floor,
Faircharm Industrial Estate, Leicester, LE3 2BU,
If the reason for returning is genuine and fair, we will refund the shipping costs for the return. This will be decided case by case.
Depending on where you live, the time it may take for your exchanged product to reach you, will vary.
If you are shipping an item over GBP 100, you might consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business work days.
Delayed or missing refunds
If you have not received a refund after two complete working weeks from goods returned date, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.
There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.